The Influence of Administrative Skills and Information Systems on Public Services at The Faculty of Economics and Business,  Manado State University

Isty  Amanda Prihatini Tatawi; Itje  Pangkey; Recky  Sendouw; Joubert  Dame

doi:10.54443/sj.v1i5.71

Authors

Isty Amanda Prihatini Tatawi Universitas Negeri Manado, Indonesia
Itje Pangkey Universitas Negeri Manado, Indonesia
Recky Sendouw Universitas Negeri Manado, Indonesia
Joubert Dame Universitas Negeri Manado, Indonesia

DOI:

https://doi.org/10.54443/sj.v1i5.71

Keywords:

Public services, Administrative Skills, Information Systems

Abstract

This study aims to determine the effect of administrative skills and information systems on public services at the Faculty of Economics and Business, Manado State University. This research is a type of quantitative research, the research method is a survey method. This research was conducted at the Faculty of Economics and Business, Manado State University. With a research time of 3 months. The population in this study were students of the Faculty of Economics and Business, Manado State University, class of 2018. The sampling in this study was carried out randomly (random sampling). The results of the study show that the relationship between the administrative skills and information system variables with public services is a significant relationship. This situation illustrates that public services are determined by administrative skills and information systems.

Downloads

Download data is not yet available.

References

Abidin, Zainal. 2010. Analisis Pengaruh Keandalan dan Etos Kerja Terhadap Pelayanan Publik Pegawai Kantor Pelayanan Pajak Pratama Medan Kota. Medan: USU

Afaf. 2011. Pengaruh Profesionalisme Kerja Pegawai Terhadap Kualitas Pelayanan Publik (Studi Pada Kantor Pelayanan Pajak Pratama Medan Kota). Medan: USU

Ariani, D. Wahyu. 2009. Manajemen Operasi Jasa. Yogyakarta : Graha Ilmu.

Arenawati,Listyaningsih, Yeni Widyastuti. 2011. Studi Tentang Citizen’s Charter Dalam Menciptakan Pelayanan Prima Di Puskesmas kecamatan Serang, Kota Serang.Laboratorium Administrasi Negara. FISIP Untirta,volume 2 Nomor 1

Atthahara, H. (2018). Inovasi Pelayanan Publik Berbasis E-Government : Studi Kasus Aplikasi Ogan Lopian Dinas Komunikasi dan Informatika di Kabupaten Purwakarta. Jurnal Politikom Indonesiana.

Basir, M. A. (2021). Pengaruh Penggunaan Sistem Informasi Dalam

Meningkatkan Kualitas Pelayanan Publik. JEK: Jurnal Efek Komunikasi, 2(2),41-48.

Basir, M. A. (2016). Pengaruh Pendidikan Dan Pelatihan, Motivasi Kerja Terhadap Kualitas Pelayanan Dinas Kependudukan Dan Catatan Sipil Kota Baubau. Jurnal Ilmu Pemerintahan : Kajian Ilmu Pemerintahan Dan Politik Daerah.

Davis, G. B. & Olson, M. H. (2009). Management Information Systems: Conceptual, Foundation, Structure and Development. New York: Mc Graw Hill

Gaol, Jimmy L. (2014). Sistem Informasi Manajemen. Jakarta: PT. Gramedia.

Kaleb, Bryan J., Lengkong, V. P. K., Taroreh, R. N. (2019). Penerapan Sistem Informasi Manajemen Dan Pengawasannya Di Kantor Pelayanan Pajak Pratama Manado. Jurnal Emba, 7 (1), 781 – 790

Siagin, sondang p. 2005. Manajemen Sumber Daya Manusia. Jakarta: bumi aksara

Sugiyono, D. (2018). Metode penelitian kuatintatif , kualitatif dan R & D / Sugiyono. In Bandung: Alfabeta

Supriyono. 2008. Analisis Pengaruh Kompetensi Tenaga Penjualan dan Kualitas Jasa Logistik Terhadap Loyalitas Pelanggan. Semarang: Universitas Diponegoro

Wibowo, 2013, Budaya Organisasi: Sebuah Kebutuhan Untuk Meningkatkan Kinerja

Wiryanto, W. (2020). Inovasi Pelayanan Administrasi Kependudukan di Indonesia Selama Pandemi Covid- 19. Prosiding Konferensi Nasional Ilmu Administrasi 4.